Terms of Use

Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you (individually and on behalf of your organization, "you" or "User") and Healthcare Inspired LLC ("Healthcare Inspired," "HCI," "we," or "us") governing your access to and use of the Inspired Compliance platform, website at www.hcicompliance.com, and any related services, content, or features (collectively, the "Platform").

By accessing or using the Platform, creating an account, or clicking "I Agree," you accept and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accepting on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms. If you do not have such authority, or if you do not agree with these Terms, do not access or use the Platform.

Eligibility

The Platform is designed for healthcare professionals, healthcare organizations, and related businesses. To use the Platform, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement.
• Not be prohibited from using the Platform under applicable law.
• Use the Platform for lawful, healthcare-related compliance and educational purposes.

By accessing the Platform, you represent and warrant that you meet all eligibility requirements.

Account Registration & Security

To access most Platform features, you must register for an account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your account information to keep it accurate.
• Keep your password and credentials confidential and not share them with others.
• Enable multi-factor authentication (MFA) when prompted or required by your organization.
• Notify us immediately at info@healthcareinspiredllc.com if you suspect unauthorized access to your account.
• Accept responsibility for all activity that occurs under your account.

Healthcare Inspired reserves the right to suspend or terminate accounts that violate these Terms, present a security risk, or have been inactive for an extended period, with reasonable notice where practicable.

Organization Administrator Accounts

If your organization subscribes to the Platform, one or more administrators may be designated to manage user accounts, permissions, and data within your organization's workspace. Administrators are responsible for ensuring that all users within their organization comply with these Terms. Healthcare Inspired is not responsible for actions taken by organization administrators within their workspace.

Platform License

Subject to your compliance with these Terms and payment of applicable fees, Healthcare Inspired grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business compliance and educational purposes during the applicable subscription term.

This license does not include the right to:

• Copy, modify, distribute, sell, or sublicense any part of the Platform.
• Reverse engineer, decompile, or disassemble any software component of the Platform.
• Access the Platform to build a competing product or service.
• Remove, alter, or obscure any proprietary notices within the Platform.
• Use automated means (bots, scrapers) to access or extract data from the Platform without express written permission.

Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform in any way that violates applicable federal, state, or local law or regulation, including HIPAA, HITECH, the False Claims Act, Anti-Kickback Statute, or any applicable state healthcare regulations.
• Upload, transmit, or store actual patient Protected Health Information (PHI) unless you have a Business Associate Agreement (BAA) in place with Healthcare Inspired and have obtained all necessary patient authorizations.
• Impersonate any person or organization or falsely represent your affiliation.
• Introduce malware, viruses, or any other malicious code into the Platform.
• Attempt to gain unauthorized access to any portion of the Platform or related systems.
• Use the Platform to harass, threaten, or harm any individual.
• Engage in any activity that disrupts, damages, or overburdens Platform infrastructure.
• Share your account credentials or allow multiple individuals to use a single named-user license.

Healthcare Inspired reserves the right to investigate and take appropriate action in response to violations of this section, including suspending or terminating access without prior notice in cases of serious or ongoing violations.

Your Content

"Your Content" means all data, text, documents, policies, training records, audit findings, and other materials that you or your organization upload, create, or store within the Platform.

Ownership

You retain ownership of Your Content. By uploading or entering content into the Platform, you grant Healthcare Inspired a limited, worldwide, royalty-free license to host, display, process, and transmit Your Content solely as necessary to provide the Platform to you.

Your Responsibility

You are solely responsible for Your Content, including its accuracy, legality, and appropriateness. You represent and warrant that:

• You have all necessary rights, consents, and permissions to upload and use Your Content on the Platform.
• Your Content does not infringe any third-party intellectual property, privacy, or other rights.
• Your Content does not contain PHI unless covered by an executed BAA.

Content Removal

Healthcare Inspired reserves the right (but not the obligation) to remove or disable Your Content that violates these Terms or applicable law, or that we reasonably believe presents a legal or security risk.

Subscriptions & Payment

Subscription Plans

The Platform is offered on subscription plans (Standard, Plus, Premium, and Max) with pricing based on the number of named users and selected content categories. Details are available on our Pricing page. Subscriptions renew automatically unless cancelled.

Billing & Payment

• Subscriptions are billed monthly or annually (10× monthly rate for annual plans, representing approximately 16.67% savings on software fees).
• Annual billing discount applies to software subscription fees only and does not apply to Guided Compliance Support fees, Training Essentials orders, or one-time service fees.
• Payment is due at the start of each billing period. We accept major credit cards and may offer invoice billing for qualifying enterprise accounts.
• All fees are stated in USD and are exclusive of applicable taxes. You are responsible for all applicable taxes.

Changes to Fees

We reserve the right to change subscription pricing. We will provide at least 30 days' advance notice of any fee increase, which will take effect at your next renewal. Continued use of the Platform after the effective date constitutes acceptance of the new pricing.

Cancellation & Refunds

• You may cancel your subscription at any time through your account settings or by contacting us.
• Monthly subscriptions: cancellation takes effect at the end of the current billing period; no partial-month refunds are issued.
• Annual subscriptions: we do not offer prorated refunds for unused portions of an annual term unless required by applicable law or agreed in writing.
• Training Essentials orders are non-refundable once a learner has accessed the training content.

Guided Compliance Support

Guided Compliance Support is billed at $495 per month (or as otherwise stated at time of purchase), includes up to two professional consultant hours per billing period, and is not subject to the annual billing discount. Unused hours do not roll over. Service hours beyond the included allocation may be billed at the then-current overage rate.

Consulting Services

Where you engage Healthcare Inspired for professional consulting services (including medical coding review, billing audits, credentialing support, revenue cycle consulting, or compliance program development), additional terms may apply as set forth in a Statement of Work or Service Agreement executed between the parties.

You acknowledge and agree that:

• Consulting services are provided by independent professionals with expertise in their respective fields. Results may vary depending on the specific circumstances of your organization.
• Consulting deliverables constitute professional recommendations and should be reviewed by your organization's qualified leadership before implementation.
• Healthcare Inspired does not provide legal advice through its consulting services. Matters requiring legal counsel should be directed to a licensed attorney.
• Consulting hours must be used during the applicable engagement period and do not roll over unless expressly agreed in writing.

Intellectual Property

All rights, title, and interest in and to the Platform — including its software, design, text, graphics, user interfaces, logos, compilation, and all other content not constituting Your Content — are owned by Healthcare Inspired LLC or its licensors and are protected by applicable intellectual property laws.

The Healthcare Inspired name, the Inspired Compliance name, the "IC" mark, and all related trademarks, service marks, and logos are proprietary to Healthcare Inspired LLC. Nothing in these Terms grants you any right to use our trademarks without our prior written consent.

Feedback, suggestions, or ideas you provide to us regarding the Platform ("Feedback") may be used by Healthcare Inspired without restriction and without compensation to you. You hereby assign to us all rights in such Feedback.

Confidentiality

"Confidential Information" means any non-public information disclosed by one party to the other in connection with the Platform or services that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.

Each party agrees to:

• Hold the other party's Confidential Information in strict confidence using at least the same care used to protect its own confidential information, and no less than reasonable care.
• Use Confidential Information only to exercise rights and fulfill obligations under these Terms.
• Disclose Confidential Information only to employees, agents, or contractors who have a need to know and are bound by confidentiality obligations at least as protective as these Terms.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party at time of disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided that the receiving party gives prompt written notice to the disclosing party where legally permitted.

Disclaimer & Limitation of Liability

Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. HEALTHCARE INSPIRED DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES.

The Platform is a compliance management and educational tool. It does not constitute legal advice, medical advice, regulatory guidance, or a guarantee of compliance with any law or regulation. See our full Disclaimer.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HEALTHCARE INSPIRED LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, PROFITS, DATA, BUSINESS, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL HEALTHCARE INSPIRED'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations apply to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Healthcare Inspired LLC and its officers, directors, employees, independent contractors, agents, successors, and assigns from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Platform or services in violation of these Terms.
• Your Content, including any claim that Your Content infringes a third party's rights.
• Your violation of any applicable law or regulation, including HIPAA.
• Any misrepresentation made by you in connection with the Platform.

Healthcare Inspired reserves the right to assume exclusive control of its defense in any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims.

Termination

Termination by You

You may terminate your account and subscription at any time by following the cancellation procedure in your account settings or by contacting us. Termination does not entitle you to a refund except as expressly provided in the Subscriptions section.

Termination by Healthcare Inspired

We may suspend or terminate your access to the Platform immediately and without prior notice if:

• You breach these Terms in a material way.
• We reasonably believe your use presents a security or legal risk.
• Your account payment is past due by more than 30 days.
• Applicable law or a regulatory authority requires us to do so.

We will provide reasonable advance notice for non-urgent terminations, except in cases involving security, legal compliance, or egregious Terms violations.

Effect of Termination

Upon termination, your license to use the Platform ceases immediately. You may request an export of Your Content within 30 days of termination; thereafter, we may delete Your Content in accordance with our data retention policy. Sections that by their nature should survive termination (including Intellectual Property, Confidentiality, Disclaimer, Limitation of Liability, Indemnification, and Governing Law) shall survive.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Arkansas, United States, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved as follows:

• Informal resolution: Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for at least 30 days following written notice of the dispute.
• Binding arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in English in Benton County, Arkansas, or remotely if mutually agreed.
• Class action waiver: You agree to bring claims against Healthcare Inspired only in your individual capacity and not as a plaintiff or class member in any class or representative action.
• Exceptions: Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

You agree that any claim must be brought within one (1) year of the accrual of the cause of action, except where prohibited by applicable law.

Changes to These Terms

Healthcare Inspired reserves the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered account holders by email or through an in-Platform notice at least 14 days before the changes take effect, for material changes.

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to revised Terms, you must discontinue use and, if applicable, cancel your subscription before the effective date.

Contact

For questions about these Terms or to report a violation, contact: